Thermal Technology Warranty
Mototrack Accessories are the sole Australian Importers/Distributors of Thermal Technology Products within Australia since March 2020. Prior to March 2020 all warranty claims must be returned to previous importers.
Thermal Technology products come with a limited twenty four months (two year) warranty from your date of purchase. Thermal Technology warrants the Thermal Technology products against defects in materials and workmanship under ordinary use for two years from the invoice date. This limited warranty does not cover damage due to external cause, including but not limited to accident, abuse, misuse, improper installation, improper connections with devices or components other than specified, and unauthorised repair or alteration.
Your Thermal Technology product comes with a limited two-year warranty with your purchase. Thermal Technology warrants the device against defects in materials and workmanship under ordinary use for two years from the invoice date. This limited warranty does not cover damage due to external cause, including but not limited to accident, abuse, misuse, improper installation, improper connections with devices or components other than specified, and unauthorised repair or alteration.
To ship the Thermal Technology product back for warranty service, please follow the instructions below:
- Please ship the warmer in its original or equally protective package with a copy of the original invoice.
- Please print and cut out the issued shipping label and adhere it to the top of the package. A package without the issued shipping label or with an expired shipping label will be refused.
- Please send the device insured and postage prepaid or accept the risk of package loss or damage during shipment.
- The repaired or replaced product will be shipped back to you. Please contact Mototrack Accessories for information as to taxes, duties, or other fees that may be applied to returned goods.
Once our service center receives your tyre warmers, we will either repair or replace the warmers at our option. The removed or replaced parts or device are property of Thermal Technology and Mototrack Accessories.
We record manufacture dates and country intented for shipment. Please ensure they have been purchased from us or any of our authorised resellers. Our stock doesn't contain any logo other than Thermal Technology and contains the Australian Flag sewn next to production tag.
All tyre warmers not purchased directly from Mototrack Accessories must be returned to the place of purchase.
17 Belmont Road
Berwick Victoria 3806 Australia
Telephone (03) 9702 2944
Mobile 0411 477 497