Thermal Technology Warranty

Mototrack Accessories has been the sole Australian Importer/Distributor of Thermal Technology Products within Australia since March 2020. Prior to March 2020, all warranty claims must have been returned to the previous importers.

Thermal Technology products come with a limited twelve-month (one year) warranty from your date of purchase. Thermal Technology warrants the Thermal Technology products against defects in materials and workmanship under ordinary use for one year from the invoice date. This limited warranty does not cover damage due to external causes, including but not limited to accident, abuse, misuse, improper installation, improper connections with devices or components other than specified, and unauthorised repair or alteration.

Warranty Policy

Your Thermal Technology product comes with a limited one-year warranty with your purchase. Thermal Technology warrants the device against defects in materials and workmanship under ordinary use for one year from the invoice date. This limited warranty does not cover damage due to external causes, including but not limited to accident, abuse, misuse, improper installation, improper connections with devices or components other than specified, and unauthorised repair or alteration.

To ship the Thermal Technology product back for warranty service, please follow the instructions below:

• Please ship the warmer in its original or equally protective package with a copy of the original invoice.
• Please print and cut out the issued shipping label and adhere it to the top of the package. A package without the issued shipping label or with an expired shipping label will be refused.
• Please send the device insured and postage prepaid or accept the risk of package loss or damage during shipment.
• The repaired or replaced product will be shipped back to you.  Please contact Mototrack Accessories for information on taxes, duties, or other fees that may be applied to returned goods.

Once our service centre receives your tyre warmers, we will either repair or replace the warmers at our option. The removed or replaced parts or devices are the property of Thermal Technology and Mototrack Accessories.

We record manufacturing dates and the country intended for shipment. Please ensure they have been purchased from us or our authorised resellers. Our stock doesn't contain any logo other than Thermal Technology and contains the Australian Flag sewn next to the production tag.

All tyre warmers not purchased directly from Mototrack Accessories must be returned to the place of purchase.

Return Address:

Mototrack Accessories
FY 13, 1-9 Millers Road
Brooklyn  Victoria  3012  Australia
Mobile  +61 403 914 887